* When will my cargo / order arrive?
Your orders will be shipped within 3 working days at the latest from the day they are placed. Your delivery will be made within the first 1-3 working days as cargo companies do not work during public holidays and holidays.


* Can I change / cancel my order?
For the safety of your order and for the correct delivery, no changes can be made after the order has been created. If you want to cancel your order, please call our customer service line 0534 793 01 71 or send an e-mail to [email protected] and send your request.
Note: Please do not forget to provide the order number information in your requests.


* Can I return the products I bought from the internet store to the stores?
Unfortunately, only exchanges are made from the stores. The refund process proceeds as outlined in the return procedure above.


* When will the product I return be refunded?
The refund of the product you have returned is notified by us immediately to the bank, but it may take up to 15 days regarding the internal operations of the banks for this payment to be transferred to your account.


* Can I change the delivery address of my order?
If your order is not shipped, you can change it free of charge. In this case, please contact [email protected]


* Can I change the recipient of my order?
Unfortunately, we cannot make any changes after your order has been billed and shipped. Please contact [email protected] for any changes before this.


* Do you have delivery abroad? / Where are your shipping areas?
It is sent to the desired country abroad. You can contact our customer representatives and give information about your address information or the shipping type you want.


* Is payment made by wire transfer?
Yes, you can use money order / eft option in the payment section.